Estonia – Measures to minimize the spread of COVID-19

24 March, 2020

The designated operator of Estonia, Estonian Post, asks us to inform other Union member countries and their designated operators that the Estonian Government declared a state of emergency on 12 March. This is provisionally due to last until 1 May 2020.

Estonian Post is therefore considering the situation as a case of force majeure, and wishes to inform its partners of some temporary changes to the services provided.

Air services to most countries have been interrupted, and shipments to some countries have been temporarily suspended. Estonian Post is trying to find alternatives (including replacing air links by road) wherever possible, but in most cases, these will involve increased transmission times, with a major impact on operations and, consequently, on quality of service for letter-post, parcel-post and EMS items.

Estonian Post has suspended signature on delivery for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen).

This temporary measure came into force on 16 March 2020 and will last until further notice.

Estonian Post wishes to thank all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.