How to Minimise E-commerce Returns – 5 Key Questions
What is the true rate of online returns around the world?
We are experts on Norwegian logistics processes and customer's delivery expectations. This strong know-how can simplify the retailer's experience when selling to Norway and the Nordics, and provide a superior experience for Norwegian and Nordic consumers.
Our solution includes delivery, customs clearance and returns.
We offer a range of packet and parcel services to Norway, from lowest cost untracked services to feature-rich services with full tracking.
If you've decided that paying extra for a tracked international parcel service isn't warranted, then our Standard Goods packet and parcel delivery service is perfect for your smaller packages (up to 2kg).
For a little extra peace of mind we offer Country-tracked Goods. This service provides a scan when the item arrives in the country, so you and your customer knows the package is on its way.
Premium Goods is an excellent tracked delivery service for parcels up to 35 kgs in Norway and 20 kgs in the other Nordic countries. Trusted by consumers and providing flexibility and peace of mind.
|We have more than 5,800 pick-up points in the Nordic region, more than 1,600 of them in Norway. The parcel can be picked up from here whenever it suits the recipient.|
|We have the largest network of pick-up points in the Nordic region.|
|We offer fast and secure delivery to Norway’s entire population.|
|We pick up the parcel from you and your customer picks the parcel up from the nearest pick-up point.|
|Your customer receives a message by e-mail, SMS text or letter when the parcel can be picked up.|
|Our pick-up points are shops with a convenient location, long opening hours and service-minded employees.|
|You can follow the parcel all the way via Track & Trace.|
|Goods to your customer’s home, daytime or evening|
|Mailboxable format offering first time delivery and savings|
|Fully tracked with notification by SMS text or e-mail|
|Home delivery is agreed via sms, email or by telephone|
|Goods are delivered to the agreed location at ground level|
|Home delivery is divided into two time windows: daytime or evening delivery.|
|Shipments to addresses in urban areas are delivered between 08.00 and 21.00.|
Norway is a non-EU member of the European Economic Area, which means there are different rules regarding duties and VAT in comparison to other Nordic countries. Furthermore, Norway sets its own tariffs on goods imported from outside Norway..
Rely on our expertise and we'll be the bridge between your company and The Norwegian Customs Authority.).
For DDP, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these costs in your selling prices so you don't lose out, and your shopper can see a fully landed price on your store, and has no surprise additional costs when their parcel arrives to Norwegian customers.
For DDU, customers pay their own taxes, duties and fees once notified by Asendia, and parcels can then be released for the final mile journey.
One of the major challenges for e-commerce businesses that sell in Norway is returns. Norwegians are very discerning consumers with high expectations: they have the highest online return rates in the Nordic region and the lowest satisfaction rates with orders!
As Norway isn’t part of the EU, it can take a long time for returned purchases to cross the border and get back to the e-tailer. Asendia can make returns simple and convenient for you and your customers, allowing the e-tailer to start the refunding process at reception in the local returns management centre.
Asendia Shipping, our shipping platform, makes it easy and efficient to access all delivery options to Norway and around the world. You choose your services and the countries you want to ship to, and it will provide the correct label for each parcel.
|Manage all your parcel shipments in one place regardless of service, format and country|
|Create, edit and print address labels in bulk or individually|
|Access all Asendia solutions for worldwide delivery or choose specific countries and services|
|Integrates with your systems and ERP platforms like Logistra and Consignor|
|Handles customs paperwork and data transfer|
|Process shipments of up to 35kg|
|GDPR compliant & fully secure|
Asendia Tracking is our fully integrated tracking platform that offers both retailer and end consumer views. For retailers, it works seamlessly with your existing systems, giving you full visibility of all your parcels with customisable reports and complete up to date accurate tracking information. For your consumers, the platform is available in multiple languages and gives them real time updates of their parcels.
All tracking information in one place
Retailer view includes higher visibility of the parcels journey
Consumers can contact Asendia or our final mile partners directly to track parcels for faster resolutions
Multiple search options for improved efficiency
|Local language email notifications & alerts via the platform|
|Consumer views complete parcel journey for peace of mind|
|Multiple languages available for a local experience|
|Customisable reports to suit your needs|
Returns can be the surprise drain on resources that many e-commerce businesses simply don’t see coming. According to Invesp, around 30%