Asendia Norway Fulfilment Services
We aim to optimise your order fulfilment processes to keep your customer satisfaction high and your costs low, whilst saving you time, so you can grow your business. We can offer expert support with Inbound receipt, storage, Pick and Pack, Customer returns of all your products.
These services include:
Inbound receipt
Goods are always unloaded in a covered facility safe from hard weather conditions (rain, sun etc.)
Products are stored in a secure and safe warehouse. No products are stored on directly on the floor and there are special delimited areas for:
Returned products (used, non-sellable)
Damaged packaging products (waiting for pagkaging)
Damaged products (quality hold)
Inventory control is done by a cycle count procedure. Wall to wall counts may have to be performed on request
Outbound - Pick/Pack/Ship
Consumer orders will be neatly and safely packed into shipping boxes per sender’s instructions. Orders may require additional handling such as gift wrapping, printing gift cards and sample/booklet inserts.
Labeling: shipping box must be correctly labeled, compliant with the parcel carrier requirements and dangerous goods regulations
Shipping cut-offs should be met to make sure parcels are injected timely into the courier supply chain.
Customers returns: Returns will come in on item level. A process for non-saleable returns, blocked stock, will need to be part of the operating procedures. Alternative returns procedures will be considered.
Transportation and order tracking
Operationally: Supplier will coordinate all shipping related activities with all carriers daily. This includes daily planning of parcel pick-ups in full compliance with carrier expectation about volumes, timings, shipping method (pallet, boxes), labelling, paperwork.
Track&Trace is actively monitored and updated daily when order is picked, order is packed, order is on delivery, order is dispatched / in transit and order is delivered to local distribution partner.
Insurance is the responsibility of the sender up to commercial value of the goods.
