How to Minimise E-commerce Returns – 5 Key Questions
What is the true rate of online returns around the world?
Are you a growing e-tailer experiencing international success and looking to take the next step?Asendia Norway provides full range of customised Fulfillment and Warehousing Services.
We aim to optimise your order fulfilment processes to keep your customer satisfaction high and your costs low, whilst saving you time, so you can grow your business. We can offer expert support with Inbound receipt, storage, Pick and Pack, Customer returns of all your products.
These services include:
Goods are always unloaded in a covered facility safe from hard weather conditions (rain, sun etc.)
Products are stored in a secure and safe warehouse. No products are stored on directly on the floor and there are special delimited areas for:
Returned products (used, non-sellable)
Damaged packaging products (waiting for pagkaging)
Damaged products (quality hold)
Inventory control is done by a cycle count procedure. Wall to wall counts may have to be performed on request
Consumer orders will be neatly and safely packed into shipping boxes per sender’s instructions. Orders may require additional handling such as gift wrapping, printing gift cards and sample/booklet inserts.
Labeling: shipping box must be correctly labeled, compliant with the parcel carrier requirements and dangerous goods regulations
Shipping cut-offs should be met to make sure parcels are injected timely into the courier supply chain.
Customers returns: Returns will come in on item level. A process for non-saleable returns, blocked stock, will need to be part of the operating procedures. Alternative returns procedures will be considered.
Operationally: Supplier will coordinate all shipping related activities with all carriers daily. This includes daily planning of parcel pick-ups in full compliance with carrier expectation about volumes, timings, shipping method (pallet, boxes), labelling, paperwork.
Track&Trace is actively monitored and updated daily when order is picked, order is packed, order is on delivery, order is dispatched / in transit and order is delivered to local distribution partner.
Insurance is the responsibility of the sender up to commercial value of the goods.
Outsourcing your e-commerce order fulfilment can be daunting as you may feel a loss of control. However we give you access to online reports that give full visibility of your stock position, orders processed, tracking numbers, returns, etc.
This leaves you worry-free and able to enjoy the many advantages our order fulfilment services offer.
With flexible storage, efficient pick and pack, cost effective global delivery, trade packaging accounts, and competitive returns solutions, Asendia provides many cost saving opportunities on order fulfilment and delivery.
We empower you to spend more time growing your business and less time and resources on warehousing, staff, IT systems, carrier management, "where's my parcel?" queries, and planning for peaks (or drops) in demand.
Delight your customers with reliable and fast order fulfilment, and online tracking; it keeps "where's my parcel" queries down too. What about branded packaging or custom inserts? No problem! Plus you can grow your product range and order volumes knowing we can gear up to handle it.
With Asendia’s leading global parcel delivery solution, e-PAQ, you can offer international shoppers affordable, trusted and convenient delivery, encouraging them to hit the buy button. With operations in the UK, Europe, USA, Australasia, and Asia, and delivering to over 220 countries, we are truly international!
Want to sell more products on multiple channels? Asendia can integrate our international fulfilment system with many ecommerce platforms and marketplaces. We have software developers working with popular platforms like Shopify and Magento and connecting to a wide range marketplaces, with bespoke integrations available too.
Having a clear picture of your stock position is critical and our system provides real-time inventory reporting, and an API data return so your website’s inventory is always up to date, even more important if you’re a multichannel seller.
We provide a complimentary dashboard for managing in and out inventory. Plus exporting data from the system helps you make a better decision on your stock purchase and business planning.
Simplify warehouse management through our web-based WMS, regardless of your company size. Our eWMS is integrated with a variety of e-store providers, marketplaces and platforms, managing the fulfilment of your outbound orders simply and easily.
Whether you are a leading brand or young eCommerce business, our warehousing and fulfilment solutions are designed to offer your company optimum flexibility, efficiency and cost-effectiveness.
Who chooses Asendia?
Our customers are typically experiencing growth and international success and need a specialist partner to support this. This includes high-volume sellers and small businesses marketing all manner of products:
Returns can be the surprise drain on resources that many e-commerce businesses simply don’t see coming. According to Invesp, around 30%