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Discover the leading e-commerce delivery solutions to France

As a La Poste company, no one knows French e-commerce logistics like us.

Our parent company, La Poste, is the most familiar and trusted provider of parcel delivery services and returns solutions in France. We give you direct access to these services from around the world.
 
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 France is the 6th largest e-commerce market in the world with 57 million shoppers spending €112.2 billion online every year.  France’s location at the heart of the EU, bordering e-commerce powerhouses like Germany and the UK, means it’s ideally placed for cross-border shopping – and French shoppers are making the most of that.
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French consumers are looking online for great deals cross-border

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Almost 93% of the French population is online, with younger generations using the internet every day. French shoppers are confident and savvy online, researching big purchases thoroughly before buying and taking time to find the best deals.
 
63%
of French shoppers buy online to find cheaper prices
 
60%
shop online because they want direct delivery to their home
 
49%
of French consumers shop online using a smartphone
 
61%
of the French population doesn’t speak English, so it’s essential to translate content into French and use a .fr domain for your site.
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We understand – and meet – French shopper's delivery expectations

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French consumers are just as discerning about the delivery service they expect from online retailers, preferring their deliveries to be as easy and convenient as possible with the option to track their parcels. 

85% 
of French shoppers still prefer home delivery
 
3-5 days
after ordering is the average time French shoppers are happy to receive their goods by - as long as it's convenient, they don't insist on next-day delivery
 
It's in our DNA
Having operated in the country for over 30 years (with a heritage dating back to 1477) La Poste is one of the most recognized brands in France. As one of Asendia’s parent companies, that expertise and local knowledge is part of Asendia’s DNA.
With Asendia and La Poste by your side, you can offer French shoppers a delivery experience that keeps them coming back to your business.
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e-PAQ is a leading range of parcel services that are helping international e-tailers succeed in France

 

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e-PAQ is our range of parcel delivery services designed specifically for online retailers. In France final mile delivery is handled by our parent company - and market leader - La Poste, and their parcel divisions, Colissimo and Chronopost.

Logistics managers
Marketing managers
We not only help Logistics Manager's achieve their need for quick, cost-effective and reliable delivery to France, we also help Marketing Managers optimise the shopper's experience.
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Save time and money

Let e-PAQ take care of collection, customs clearance, delivery, returns and more, so you can focus on other objectives.

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Reduce delivery queries

Ensure there are no unexpected costs or delays for your customers by choosing a range of services that are proven and preferred.

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Simplify returns

Discover an easier returns process as customers simply drop off their goods at one of 18,000 drop-off points across France or leave it in their mailbox.

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Faster delivery times

La Poste's unrivalled infrastructure, knowledge of the country and individual households, means more deliveries are made first time.

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Unlock the French market

France is a market with many opportunities for foreign e-tailers and brands but you'll need to localise your website. In addition to language, and payment options, this means offering familiar delivery and returns options.

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Optimise shopper's experience

French consumers won't return to a store if the delivery experience is a let down. With Asendia you get services that the French trust and are reliable, so they are more likely to convert and come back.

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Maximise first delivery rate

With pre-clearance, tracking, and flexible delivery options - including home delivery and PUDO - you'll maximise the chance of a first time delivery, and reduce inconvenience and delivery queries.

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Simplify returns

Discover returns processes that are preferred by French shoppers. Most online customers will look at a stores returns policy before deciding to complete a purchase. With e-PAQ Returns you can make sure yours meets their expectations.

Explore e-PAQ Select, Standard, Plus and Elite

With a range of options to suit your needs, there’s an e-PAQ solution for every e-commerce business.

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switzerland-destination-bullet-01 e-PAQ Standard and Plus are cost-effective solutions for packages up to 2kg with basic milestone tracking, ideal for low-value deliveries
switzerland-destination-bullet-01 e-PAQ Plus scans parcels as they pass through the network for frequent, accurate tracking updates.
switzerland-destination-bullet-01 Delivery in-country in 2 days by priority mail.
switzerland-destination-bullet-01 Additional Economy option for a delivery in country in 4 days.
switzerland-destination-bullet-01 Personal delivery with signature option available with e-PAQ Plus.

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switzerland-destination-bullet-01 Delivery is by Colissimo, La Poste’s parcel division, which is the market leader.
switzerland-destination-bullet-01 e-PAQ Select is a fully-tracked, fast delivery service that offers excellent value for money, offering tracking and faster delivery speeds for packages up to 30kg.
switzerland-destination-bullet-01 Delivery in-country in 2 days, to the door with a full tracking, notifications and rescheduling possibilities, and option for Signature.
switzerland-destination-bullet-01 PUDO delivery available at one of the 17’300 pick-up points across France, including expanding locker network.
switzerland-destination-bullet-01 95% of French people live within 15 minutes of a Colissimo collection point, and 72% within 5 minutes.
switzerland-destination-bullet-01 100% open on Saturday, and 50% open on Sunday.
switzerland-destination-bullet-01 91% are open until 7pm and later.

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switzerland-destination-bullet-01 Last-mile delivery is handled by Chronopost – the express division of La Poste – for fast, reliable services to your customers’ chosen delivery point.
switzerland-destination-bullet-01 Our fastest and most comprehensive delivery service, e-PAQ Elite delivers parcels up to 30kg around the world quickly, with customs prepaid options and optimized tracking.
switzerland-destination-bullet-01 Once parcels are in France they can be delivered next day.
switzerland-destination-bullet-01 Enhanced liability available to cover high value goods.
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French consumers want to see La Poste and Colissimo delivery options at checkout

59% of French shoppers say they would abandon their digital cart and buy from another e-commerce retailer if the original site didn’t offer delivery solutions that suited them. That’s why it’s so important you choose a logistics partner that can provide the right service for your customers.

switzerland-destination-bullet-01 61% of French online retailers prefer to use La Poste.
switzerland-destination-bullet-01 Home delivery is the preferred delivery method in France, and La Poste and Colissimo has the largest postal and parcel distribution networks in France.
switzerland-destination-bullet-01 There is growing demand for delivery to a pick up point. Colissimo has 17,000+ outlets and pick up stations in France, capable of handling 1.3 million customers a day, and they are investing in lockers at convenient locations.
switzerland-destination-bullet-01 Chronopost offers flexible delivery methods and express delivery within 24 hours on average (once parcels are in France) – the fastest provider in France.
 
Watch this short video from our colleagues in France, showcasing La Poste's leading capabilities.

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To attract and retain your customers, your returns structure must be simple, user-friendly and reliable.

We have a return product in France powered by Colissimo, that is familiar to French consumers, trusted, and convenient.

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How does it work?

With Asendia you can offer your shopper’s a convenient Prepaid or Partly-Paid local return solution.

Via our unique shipping tool you can print the Colissimo return label and include it in the original parcel or send it to the shopper.

Returns can be dropped off at a Post Office, PUDO point or left in the shopper’s mailbox. This provides maximum convenience.

We provide a local return address where all returns in France will be consolidated. 

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New Returns Via Mailbox option

Give French shoppers a choice of returns options, including Post Office and PUDO drop off, and new and exclusive Mailbox collection!

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PUDO
Post Office

Colissimo Returns via Mailbox - only with Colissimo! Now the shopper can leave the parcel in his/her mailbox, and La Poste takes care of the rest.

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In addition to Post Offices, shoppers in France can simply drop off their goods at one of thousands of drop-off points across France (18000 in total) making returning goods incredibly convenient.

 

La Poste is the national Postal Operator of France, with thousands of Post Offices in urban and rural areas, providing shoppers with a familiar place to drop off their return.

 

 

This meets the demand from French shoppers.

Research shows that providing a clear and convenient returns policy encourages shoppers to buy from you.

With e-PAQ Returns you get all of the options French shoppers are looking for.

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*Source: French favourite return modes. IFOP for Star Service, Delivery Expectations, 2018

 

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Mail solutions to France

When it comes to delivering business mail, marketing mail or publications to France, our parent company La Poste makes us the ideal choice for all your mail needs.

Business Mail

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Whether it’s letters, invoices, statements or reports, utilise the La Poste mail system to get your business mail delivered quickly and efficiently, at a price that suits you.

Marketing Mail

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We’re experienced printing, distributing and handling all marketing mail including brochures, leaflets and promotional letters.

Publications

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Need your publication delivered weekly, monthly or quarterly? We can offer flexible delivery times and costs that work for you and your customers.

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Get a quote for e-PAQ services to France Alternatively call or email us


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